Refund & Cancellation Policy

Most projects require an upfront deposit to confirm the booking and begin work. Because this reserves our time and kicks off research and concept work immediately, deposits are non-refundable once work has started.

If you cancel before we've begun any work on your project, we'll refund your deposit in full, less any payment gateway or transfer fees already incurred.

If a project is cancelled after work has begun, you'll be billed for the milestones or work already completed at the time of cancellation. Any amount paid beyond that completed work is refunded; amounts owed for completed work are invoiced if not yet paid.

Once final deliverables have been approved and handed over, the project is considered complete and is not eligible for a refund. This mirrors standard practice for creative services, where value is delivered as work progresses rather than as a single product shipment.

If you're not happy with a deliverable within your included revision rounds, the right path is a revision, not a refund — see our Terms & Conditions for how revisions work. We want you happy with the outcome, so talk to us before assuming a refund is the only option.

Email info@brandgraphixdesign.in or message us on WhatsApp with your project details. We'll confirm what's owed or refundable within a few business days.

We may update this policy from time to time; terms agreed in a signed quote for an active project take precedence over later changes here.